First, please check whether your account was linked to any third-party platforms (such as Google, Apple, or Facebook).

If your account was linked, you can log in on a new device using the same third-party account.

If your account was linked but you forgot the password for that third-party account (for example, your Google login password), please contact the platform’s customer support to recover your account.

If your account was not linked to any third-party platform, please contact our customer service team for assistance in checking if there’s another way to recover it.