If you have watched a video but have not received a reward, it is possible that the video was interrupted at some point. Usually reasons are:

- Unstable connection on your device/computer
- Interruption outside of the app (phone call, message)
- Videos usually last up to 30 seconds and in order to receive the reward it is important that you watch them from the beginning until the end.

If you have watched the entire video and the connection was stable, it is possible that you have reached the daily limit of receiving free Packs & Funds.